Why I Would Never With BuyAndShip and NinjaVan

February 22, 2025

I recently had a mixed experience with the Buy&Ship forwarding service. After ordering a $1000 product from eBay, I used Buy&Ship for international shipping, which was smooth initially. The package arrived in the Philippines without issues, but things took a turn for the worse when Buy&Ship partnered with NinjaVan for local delivery. Unfortunately, NinjaVan lost my package, causing frustration and concern over my investment.

Although NinjaVan promised to refund Buy&Ship for the lost package, I was shocked to learn that I would only receive $100. This was due to their policy of only refunding up to $100 for uninsured items, regardless of their actual value. I attempted to contact Buy&Ship multiple times to understand their policy and recover more of my loss, but they consistently stated that I would only receive $100. This experience left me feeling disappointed and cautious about using forwarding services. It highlighted the importance of purchasing insurance for valuable items, even if it adds extra cost. I will now consider insurance to protect my investments and avoid similar disappointments in the future. This experience serves as a valuable lesson in the importance of insurance and careful planning when using forwarding services.

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